SHIPPING & RETURNS

 

Shipping Costs

  • With order value €0.00 – €299.99
  • Standard Delivery, GUARANTEED, (4-15 b/d WORLDWIDE) – 24.99 EUR
     
  • With order value €300 – €5000.00
  • Standard Free Delivery, GUARANTEED, (4-15 b/d WORLDWIDE) 
     

Which method will be used for shipping?

Shipping provider and type will be determined by our delivery department.
Type will depend on package size and country to deliver. For more details please contact us via Live Chat or [email protected]

Standard Delivery (GUARANTEED)

Standard delivery time is 2-15 business days Worldwide. For more details, please contact us to get more details. Once parcel will be sent, you will be provided with tracking number.

If goods are lost or seized at customs with 1st delivery, we offer the possibility of sending 2nd shipments for free. (Offer valid only in European Schengen Zone, excluding Scandinavian countries + Finland)*

If goods are lost or detained at customs with 2nd shipments we offer the possibility of sending new shipmend 3rd time for half-price. (Offer valid only in European Schengen Zone)*

Please note, if package is not picked by a customer, reshipping policy does not apply. 

We will try to deliver your goods within 4-10 days but delay in delivery is sometimes outside of our control.

Please note, that reshipping will be 30 days after first shipment. (Offer valid only in European Schengen Zone)

All packages are shipped with high discreet lvl. Products are packed safely with maximum care and precaution. There is never using name of products or name of organization for successful delivery.

*Applies only to retail orders

Packages are always going with necessary weight and size for safe delivery.

In case if your order going to any country with extreme secure custom then automatically your order going in to the double package for more secure.

Shipments can be from various countries to speed up the shipping process.

How Long It Will Take To send My Package?

Once payment is received, your order will be sent within 24 hours. Delivery time is 4-10 business days Worldwide. Shipping time will depend of customs clearance, international transit, bank holidays and etc.

We will try to deliver your goods within 4-10 business days but delay in delivery is sometimes outside of our control.

Is It Legal to Buy This Kind of Products?

Because laws are different from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country.

How are Products Shipped?

There is 99.99% success to USA, 99.9% success to EU and approximately simillar % of success delivery to the Rest Of The World.
We ship by Standard Delivery to these countries to ensure discrete shipping which has a high success rate of delivery.

How Bulk/Large Orders are Being Delivered?

In case with bulk / large orders your order will be divided into more then one packages and you will be provided with all tracking numbers to be able to track each parcel.

No matter how large is your order, we will devide it on exact quantity of packages to make sure that packages will be delivered to address.

Is a Signature Required to Get the Parcel?

It does not require a signature to receive the parcel. Depending your country of origin the postal service occasionally may require it and if you are not at home the postal service will leave a card to advise you to pick up the parcel from your local post office.

What Countries Do You Ship To?

We ship to the all countries around the world but with some countries like Australia, Norway, New Zealand and Japan we have special conditions of shipping’s, please contact us for more details!

Is it GUARANTEED Delivery?

Yes, it’s 100% guaranteed delivery (for any shipping to Australia, New Zealand, Norway it’s 50% guaranteed. Contact Us for more details)

Return Policy Details

In case if wrong products are received, the correct products will be re shipped for free, provided the wrong products are returned unopened and in resaleable condition.

In the event products arrive damaged due to improper packaging by HilmaBiocare.shop, products will be re shipped free of charge if a claim is made and proof of improper packaging is given.

Returns are accepted only if products are proven to be unusable.

Please contact us to get return address and details how to pack the products BEFORE returning.

Goods must be returned within 30 days from the delivery date.

HilmaBiocare.shop reserve the right to ask the buyer to pay return cost.

Payment Methods

We acept different payment methods

  • Credit Card
  • Bank Transfer
  • Western Union
  • MoneyGram
  • Bitcoin
  • Ethereum
  • Bitcoin Cash